There is no doubt that there are significant benefits to be had from migrating a telephone system over to a cloud-based solution – let this be clear to begin with. And indeed, one of the most-cited and glaring of these benefits is the savings that can be made in telephony costs.
However, what is not always made clear are the reasons why a hosted PBX solution will save the enterprise money. Empowering users with a clearer understanding of the technology behind hosted PBX is key in this regard, for it will allow us to better appreciate the true market value that cloud-based telephony solutions bring to the SME.
5 Facets Of Hosted PBX That Add Value For The SME
- The Service Is Managed Off-Site
Setting up and managing an IP telephony system, keeping it up-to-date and adding new features and capabilities as they become available is a time-consuming and skill-reliant task to maintain in-house. But, by paying a third party to host your network, a business will free-up in-house resources to concentrate their efforts on more critical operations.
A hosted PBX will be completely managed by the service provider, including the maintenance of the system, and the implementation of security and updates as and when they become available. This means that you will be able to reduce reliance and ongoing investments on in-house skilled resources to keep your telephone system operational.
- VoIP Technology Is Still Evolving
Legacy telephone PBX systems are all well and good – but the industry is in complete agreement that the future is VoIP. This means that a legacy phone system will never evolve and improve beyond its current state. Conversely, VoIP technology is constantly being improved upon, and indeed has infinite potential that users will continually benefit from as advancements become available in the future.
- Converged Data Network
One of the biggest drains on businesses still using a legacy system is the fact that two separate networks are required – one for voice and one for data. However, with a hosted service, a single network will support full IP telephony, web hosting, emails, office desktops, IT security and multimedia, creating a solution that is far easier to manage and less expensive.
- Round-the-clock Support
Most SMEs simply do not have the resources and in-house IT expertise to ensure security, reliability and round-the-clock availability for a state-of-the art modern IP telephone system. However, by opting for a hosted PBX service – and thereby outsourcing the management and maintenance of the technology and infrastructure that keeps the system running – SMEs will gain access to the high-quality skills that are offered by the host provider, which will keep the phones ringing 24 hours a day, 365 days a year.
- Speed, Efficiency and Reliability
VoIP is packet-switched, as it has to be. For VoIP to be transmitted over the data network it needs to first be digitized and transferred as packets. This results in great value-added advantages for the SME – packets are designed to travel across the most efficient route to complete the connection, which means that users always benefit from high speeds and low costs.