February 23, 2017

Enabling a Remote Workforce with Hosted PBX

By Admin

In 2017 and beyond, remote workforces are set to become more and more prevalent amongst companies all over the world. Indeed, data from GlobalWorkplaceAnalytics.com reveals that remote working – also known as “teleworking” – amongst the non-self-employed has risen 103% since 2005.

In addition:

  • 50% of the US workforce holds a job that is compatible with at least partial telework and approximately 20-25% of the workforce teleworks at some frequency
  • 80% to 90% of the US workforce says they would like to telework at least part time. Two to three days a week seems to be the sweet spot that allows for a balance of concentrative work (at home) and collaborative work (at the office).
  • Fortune 1000 companies around the globe are entirely revamping their space around the fact that employees are already mobile. Studies repeatedly show they are not at their desk 50-60% of the time.

All of this is positive news for businesses.

Why? Because a number of studies have shown that remote workers are happy workers, and a happy workforce is a more productive one.

In the US, scholars at Stanford University conducted research – the 2014 Ctrip Study – which concluded that people who work from home are on average 13% more efficient than those who have to come into the office every day of the week.  The Money & Career CheatSheet reports on the findings: “Professor Nicholas Bloom, one of the study’s authors, claims the work-from-home experiment, which lasted nine months, saved the company $1,900 per employee. This factors in savings on office space, higher performance, and fewer people quitting.”

Enabling a Remote Workforce with Hosted PBX

With this research in mind, it makes the best business sense to enable a remote workforce – and that means adopting a robust communications system to cater for it.

One of the best, most reliable and cost-effective solutions in this regard is hosted PBX.

Ultimate Mobility and Flexibility

One of the greatest things about adopting a hosted PBX solution is the fact that no matter whether your employees are working from home, are in the field or in the office, they will always have exactly the same access to the advanced features that come with your business phone system.

The reason is simple – your PBX will reside in the cloud, rather than being tied down somewhere in the office building. This makes your PBX and all its functionality accessible from anywhere.

Call Forwarding

Call forwarding is actually a rather simple hosted PBX feature, but the real value of it is truly unlocked when enabling a remote workforce.  Each of your employees will have a single number through which all clients and colleagues will be able to reach them. All calls are then automatically forwarded to the device or the workstation that the employee is working from, wherever and whatever that happens to be. No more missed calls.


Hosted PBX is the number one cost-effective solution for enabling a remote workforce. Since the PBX is hosted in the cloud, there are no upfront fees, and no ongoing maintenance costs. Indeed, the only installation requirements involved will be the downloading of desktop apps for home computers, and mobile apps for smartphones and tablets.

Your provider should be able to ensure that your business will only be charged for the minutes that it uses across the entire workforce, with no additional fees for long-distance calls or for separate landlines. In addition, at the end of the month you should receive just one single invoice that incorporates all minutes used by your remote workers. And this means that your accounting team will not be tasked with approving an endless list of phone bills, thusly saving money on labor costs in this division as well.