The telecoms industry is one which has seen many changes take place in recent years. The rise of the mobile device, improved internet connection technologies and speeds have emerged and IP telephony has begun to take off in a big way. Naturally, as these changes have taken place, companies offering IT business services have also evolved.
For example, we’ve seen a shift in the IT support industry take place that’s seen companies move away from the break-fix model into managed services. In telecoms, we’ve seen a huge surge in the numbers of resellers for IP telephony services as well as a large growth in demand.