Just as vehicle users count on them for reliable and real-time insights into what’s happening in their motoring environment, dashboards can provide a dynamic overview for managing business processes, infrastructure, and communications. These days, they’re not just confined to cars and trucks.
Dashboards: Information At A Glance
Knowing something is all very well. But being able to see it and keep an eye on it as it changes from moment to moment makes that information more accessible and relevant. Dashboard designers for motor vehicles have known this for decades, including readouts and alerts for increasing numbers of vehicular variables as technology has improved.
Dashboards have since been adopted by software designers, as a way of presenting an array of information from multiple sources in a single visual space that’s easy to read and understand. Using simple controls, the information presented in a software dashboard display may be tweaked and manipulated in real time. This has led to the use of such displays for a variety of personal and business applications.
Businesses often need to monitor the activities and availability of multiple personnel. With different users requiring different tools and functions to do their individual jobs, there’s also a need to assign the correct communications features to each person, and to provide tools or services enabling them to collaborate more effectively with their colleagues.
A well-designed communications dashboard allows for all of this. It empowers users with control at the “macro” level, to administer and provision accounts or departments. And it gives them the ability to drill down to the finest points of detail, and customize a system to suit their specific needs.
Dashboards For Oversight And Orchestration
That same switch from panoramic overview to microscopic detail that a dashboard gives consumers also serves the organizations that provide management, maintenance, security, and other services on behalf of telecommunications subscribers.
With the amount of effort and interest that they invest in their customers, a Managed Service Provider (MSP) can serve in effect as an externalized version of a business organization’s Chief Technical Officer (CTO). A fully featured and configured dashboard can provide an MSP with insight into all the aspects of the VoIP communications technology that’s being used by their clients, and enable them in turn to better provide advice, sales, and support to their consumers.
Steering The Path For Many Users
Both to accommodate their own personnel and to keep pace with the ways that customers expect to communicate these days, businesses require modern tools and multiple apps. This is in addition to the various channels that already exist, such as phone lines, email support, Live Chat, and social tools.
Often times, catering for these various methods of communications requires businesses to subscribe to, pay for, and manage multiple vendors – and to manage resources and communications tools over a range of different platforms.
The new multi-channel communications solution from net2phone provides an all-in-one application for managing calls, voicemail, messaging, and more, with a single centralized inbox on each organization’s website for SMS/MMS and Live Chat.
Crucially, the entire business communications system may be managed from a single easy to use dashboard, from which phone numbers, team members, departments, and resources may be allocated or added in a quick and convenient manner.
If you’d like to know more about what the new net2phone platform has to offer, or require assistance or guidance in setting up your communications dashboards, get in touch with net2phone’s representatives.